By Stephanie Francom

There I was, minding my own business, when a text popped up from a frantic customer:

“I just got a note that my auto-ship was processed to my card. Is there a way that you can get it cancelled and refunded? I just can’t afford it right now. I need to cancel my auto-ship and be refunded for this month. I just absolutely can’t afford that this month. I can barely make ends meet.”

Cue the adrenaline.

This was someone I genuinely cared about—a customer and a friend—and the last thing I wanted was to lose that relationship over an auto-ship! I was confident I’d given her all the details upfront, so I knew I hadn’t dropped the ball. But still, it felt like it was suddenly my job to fix everything.

And I felt the fear creeping in.

I knew that if I let that fear take over—if I let anxiety dictate my response—things could spiral. My texts might come across as defensive. I might react instead of respond. And the whole situation could go sideways fast.

But then I remembered: if I could stay in a place of peace, I could handle this from clarity instead of chaos. So I hit pause.

I sat down, closed my eyes, and visualized receiving a calm, kind message back from her. I imagined her remembering our original conversation clearly—full transparency, no surprises. I pictured things ending on a peaceful, positive note. And most importantly, I asked myself how I would feel if that happened.

Relief washed over me. Then gratitude. And just like that, the stress melted away.

Moments later, a new message came in.

She said she was working things out with the company and realized she should’ve taken care of it sooner.

Our conversation ended on a good note, and I was so, so grateful.

Have you ever experienced something like that? Where your emotional state seemed to shift an entire situation?

Maybe a child was melting down, but your calm voice settled them. Or maybe you were rushing to get somewhere important, and your frantic energy turned the whole house upside down. Suddenly everyone was on edge—and you could practically watch your family relationships unravel in real-time.

That’s because emotions are contagious. Every emotion we feel sends out a signal that others can pick up on.

When we feel love, we create safety. When we feel anger, others instinctively back away. When we’re stressed, everyone in the room feels it—even if we don’t say a word.

Why? Because emotions carry a vibration. They’re energy in motion. And when our emotional energy drops, problem-solving becomes nearly impossible—because creativity doesn’t live in low vibration.

So if we want clarity, innovation, or peace, we have to raise our vibration. And that starts with changing our thoughts and attaching new, more empowering emotions to them.

This is the Law of Vibration.

When we shift our thoughts and move into a place of calm or gratitude, everything changes. We speak differently. Our body language shifts. We come across in a whole new way—and people respond to that.

Change your thoughts, change your energy, and you’ll change your life.
(And really—who doesn’t want a little more of that kind of change?)

_________________

•   To discover how to start choosing more effectively now, read The Jackrabbit Factor (FREE!)  
•   If you want more step-by-step guidance on creating the life you really want, join me in the Mindset Mastery program.
•   If you want my help overcoming that giant obstacle right in front of you, learn more and sign up for Genius Bootcamp.